FAQ

1.Who we are?
We are based in Dongguan, Guangdong, China, a professional insole manufacturer with 15 years experience in footwear inserts and other footcare products.

2.What can we do for you?
OEM kinds of footwear inserts or shoe insoles based on customer requirements and main material we produced is EVA, Ortholite, Memory Foam, PU, TPU/TPE etc.

3. What is cooperation process?
Original Samples/Design—>3D Graphics—>Molds—>Pre-production Sample—>Order—>Mass Production—>Delivery

4. How can we guarantee quality?
Firstly, raw material is checked to ensure right color, density and printing etc.

Secondly, a pre-production sample is provided for approval before mass production;

Thirdly, responsible person examines the flow of each step to make sure no mistakes being made during process;
Fourthly, every pair of insole is inspected by QC staff before packing;

Fifthly, there will be 10% sampling inspection before shipment.

5. How about the leadtime?

Sample: 1-3 days for our existing samples and 5-7 days for customized logo samples; Molds: 7-10 days after 3d drawing confirmed;  Order: Normally 25-30 days after pre-production sample approval.

6. What are payment terms?

Sample: Paypal or Wester Union, free of charge for existing ones but customer bear shipping cost; customized samples are chargeable.Molds: T/T, 100% payment before mold development.Order: T/T, 30% deposit and 70% balance before shipment. 

7. What is MOQ?

Usually 1000pairs for custom made insoles.

8. What is packaging?

Normally 1pair insole put inside a plastic bag, then fit into a carton; Paperbox, plastic box or other packaging can be customized.

9. Which is the port of shipment?

Guangzhou or Shenzhen.

10. What are the shipping ways?

DHL/UPS/FedEx etc. for small quantity and by SEA/TRAIN etc. for big orders.

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